Privacy Policy

1. Scope

This Privacy Policy applies to information collected through the Stay On The Cape Vacation Rentals website, phone calls, emails, text messages, booking and guest-support interactions, and other services that link to this policy. It does not apply to third-party websites or services that maintain their own privacy policies.

2. Information We Collect

The information we collect depends on how you interact with us and may include:

• Contact information: Name, email address, telephone number, mailing address, and preferred communication method.
• Reservation and stay information: Travel dates, property preferences, number of guests, reservation history, special requests, check-in information, and communications related to your stay.
• Transaction information: Booking charges, refunds, payment status, and limited transaction details. Payment-card information may be collected and processed directly by our payment providers rather than stored by us.
• Communications: Messages, questions, feedback, reviews, call details, emails, and text-message content you send to us.
• Property-owner information: Contact, property, service, payout, and management information provided in connection with our property-management services.
• Device and usage information: Internet Protocol address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from an IP address, and interaction data.
• Cookies and similar technologies: Information collected through cookies, pixels, local storage, analytics tools, and comparable technologies.

We may receive information directly from you, automatically from your device, or from reservation platforms, payment processors, property owners, service providers, and other parties involved in providing your requested services.

3. How We Use Information

We may use personal information to:

• Respond to questions and provide requested information.
• Process, manage, support, and document reservations and stays.
• Provide check-in details, service updates, safety notices, and guest support.
• Communicate by phone, email, or text message according to your interaction and choices.
• Deliver property-management services and communicate with property owners.
• Process transactions, refunds, payouts, and related records.
• Maintain, personalize, secure, and improve our website and services.
• Prevent fraud, misuse, security incidents, and prohibited activity.
• Enforce agreements and comply with legal, tax, accounting, and regulatory obligations.
• Carry out other purposes disclosed when information is collected or with your consent.

4. SMS and Mobile Information

When you initiate a text conversation or otherwise provide valid consent, Stay On The Cape Vacation Rentals, operated by South End Hospitality LLC, may use your mobile number to send conversational and service-related messages. These may include responses to inquiries, reservation details, booking support, check-in and check-out information, stay-related updates, and customer-service communications.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS messages. You may receive one final confirmation message. Reply HELP for assistance, call +1 508-286-7928, or email [email protected]. Consent to receive text messages is not a condition of purchasing or booking. Wireless carriers are not liable for delayed or undelivered messages.

5. How We Disclose Information

We may disclose personal information in the following circumstances:

• Service providers: To companies that support hosting, reservations, payments, communications, analytics, cleaning, maintenance, fraud prevention, customer service, and other business functions.
• Property owners and operational partners: When reasonably necessary to manage a reservation, prepare or maintain a property, respond to a service issue, or provide property-management services.
• Legal and safety purposes: To comply with law, legal process, or government requests, or to protect the rights, property, safety, and security of guests, owners, our business, or others.
• Business transactions: In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to appropriate safeguards.
• With your direction or consent: When you ask us to disclose information or otherwise consent to the disclosure.

We do not sell personal information in exchange for money. We do not disclose SMS opt-in information or consent for third-party marketing, as explained above.

6. Cookies and Analytics

Our website and service providers may use cookies and similar technologies to keep the website functioning, remember preferences, understand site traffic, measure performance, prevent fraud, and improve user experience. You can adjust cookie controls through your browser. Blocking some cookies may affect how parts of the website work.

Some browsers provide a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track signal. Where required, we honor legally recognized browser-based privacy preference signals.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, support reservations and stays, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and meet legal, tax, accounting, and regulatory requirements. Retention periods vary based on the type of information and why it was collected. When information is no longer needed, we may delete, de-identify, or securely dispose of it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission, or storage system can be guaranteed to be completely secure. Please use care when sending sensitive information and contact us if you believe your information has been compromised.

9. Your Choices and Rights

You may update communication preferences by contacting us. You can opt out of text messages by replying STOP and can unsubscribe from promotional emails by using the unsubscribe option provided in those emails.

Depending on where you live and subject to applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to object to or limit certain processing and to appeal a decision about a privacy request. We may need to verify your identity before completing a request. To submit a request, email [email protected].

We will not discriminate against you for exercising an applicable privacy right.

10. Children's Privacy

Our website and services are intended for adults arranging vacation rentals and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

11. Third-Party Services and Links

Our website may link to or integrate with booking platforms, payment processors, maps, social networks, analytics providers, and other third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information to those services.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, technology, or legal obligations. The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through other reasonable methods when required.

13. Contact Us

For privacy questions, requests, or concerns, contact Stay On The Cape Vacation Rentals using the information below.